Frequently Asked Questions

Q. What information do I need to provide to purchase online?
A. You will need to provide the following information to purchase online:
  • A credit or debit card with the Discover, MasterCard or Visa logo or
  • A routing and checking account number if you opt to pay with an electronic check
  • Your email address for confirmation
  • A password which you create at the end of your first purchase

Q: What if I did not have enough funds to cover my electronic check payment?
A: A RevTrak Payment Support Specialist will reach out to you as soon as a processing notice was received. At that time, they will discuss with you a date to resubmit the payment once again for processing. There is no need for a new payment to be initiated in lieu of the original payment.

Q: What if I received an error message when I attempted a new payment using electronic check? A: Please reach out to a RevTrak Payment Support Specialist by phone at 888-985-2725 or by email at PaymentSupport@revtrak.com to determine why that error was given. A representative will be able to assist you promptly between the weekday business hours of 8AM and 4PM CST. Any voice message or email received after business hours will be answered that following business day.

Q: What if I need to update my bank account information?
A: Please go to the ‘My Account History’ link within the menu navigation and look for ‘eCheck Accounts’. This is where you can add, edit or delete saved payment accounts for future purchases.


Q. Why do I need to enter an email address?
A. Your email address serves multiple purposes. First, after each completed Web Store purchase, a confirmation email is sent to the email address you provide. Therefore you should provide a valid email address. Second, the email address you provide is used as your account login. With this login you may view previous purchases, edit your account information, and receive a password reminder. To easily view your purchase history, you should use the same email address for all purchases on this Web Store.

Q. What is my password?
A. You create a password of your own choosing. During your first online purchase, you will be prompted for your email address and a password you create. This password is not issued by the school. If you are a Returning Customer and you have forgotten your password, select Password Reminder from the menu on the left. If your email address is on file, your password will be emailed to you.

Q. I have changed my email address. How do I change it on the Web Store?
A. Select My Account from the menu at left. Login with your "old" email address and password on file. From the next screen you may edit your email address and/or password.

Q. How do I know the payment was accepted?
A. During checkout, you are required to provide an email address. At anytime after you complete your purchase, you may select My Account from the menu at left and login using that email address. There you can check your purchase history. Also during checkout, when the charge is authorized, a confirmation email is sent immediately to that email address. If you do not receive the confirmation email, it may have been filtered. But your order will immediately be entered in your purchase history under My Account.

Q. Does the system store my credit card number?
A. No; for security reasons the system does not store your credit card number. The option to pay with a previously used card is made possible using securely encrypted tokens. The process of using secure tokens is an industry best practice in keeping with the stringent requirements of the Payment Card Industry Data Security Standard.

Q. How do I reprint my receipt?
A. Choose My Account from the menu on the left. You will be prompted to enter your email address and password to access past receipts. Choose View Past Orders. Then open the correct order and print.

Q. What is the Ankeny Community Education refund policy?
A. Requests for refunds must be made before the second class session is held. There is a $5 administration fee per class on all refunds.

* Note: the Ankeny Community Schools Before & After School Program is not part of the Community Education Department and does not follow this refund policy. For Before & After School Program procedures, visit www.ankenyschools.org, select Parents > Before & After School or simply Click Here .

Q. What happens if my class is changed to a different date or cancelled?

A. You will be notified if there are any changes in your class or if a class is cancelled. If cancelled by the instructor or the district, you will receive a full refund. Please be sure you list all phone numbers and email. Ankeny Community School District reserves the right to cancel classes. Classes will be cancelled if there is insufficient enrollment.


* Note: the Ankeny Community Schools Before & After School Program is not part of the Community Education Department and does not follow this refund policy. For Before & After School Program procedures, visit www.ankenyschools.org, select Parents > Before & After School or simply Click Here .